Frequently Asked Questions

Willow Oak Community Behavioral Health Center provides outpatient mental health and substance use treatment. Services include individual, group and family therapy; psychiatric evaluations and medication management; mental health and substance use assessments; case management; crisis intervention; and DFCS/DHS-referred services. See all services.

We serve children age 7 and up, teens, adults, seniors and families.

Fill out the appointment request form and our office will call you within 24 business hours, or call us at 770-683-6946, Monday through Thursday, 9:00am to 4:00pm Eastern Time.

Yes. Walk-ins are welcome on Wednesdays only, from 9:00am to 2:00pm Eastern Time. No appointment is needed.

Bring your insurance card and a state-issued photo ID to every visit. New clients complete their forms online before the first visit; our office will send you the link.

Our only office is at 55 Jefferson Parkway, Suite 55B, Newnan, GA 30263 (get directions). Willow Oak has moved from Riverdale to Newnan, and our former Riverdale and Calumet Parkway offices are closed.

Office hours are Monday through Thursday, 9:00am to 4:00pm Eastern Time. Walk-ins are Wednesdays, 9:00am to 2:00pm. On Fridays the office is closed to patients for staff development. We are closed on weekends and on state and federal holidays.

We serve Coweta, Fayette, Carroll, Clayton, Douglas, Fulton, Heard, Meriwether, Pike, Spalding and Troup counties.

Yes. Many services are available in our office, in the community, or by secure video (telehealth) when it is clinically appropriate. Tell us your preference when you request an appointment.

We accept straight Georgia Medicaid; dual Medicare and Georgia Medicaid; Georgia Medicaid plans Amerigroup, Peach State Health Plan and CareSource; VA Community Care Network (with an authorization or referral letter); Tricare (with PCP authorization); and self-pay. We will begin accepting commercial insurance in February 2027. Coverage and benefits must be verified before services begin.

Yes. Self-pay prices are listed on our Payments page. No individual will be denied access to services due to inability to pay, and a sliding fee schedule based on family size and income is available. Please contact the office for details.

Please cancel or reschedule at least 48 hours before your appointment. Missed appointments and later cancellations are charged $50 for therapy or case management and $175 for a doctor appointment. Insurance does not pay these fees.

No. Psychiatric treatment and medication management at Willow Oak are provided together with therapy, so you need to be an active therapy client. Psychiatric care may also include nursing assessments and lab tests.

Willow Oak is CARF accredited, licensed by the Georgia Department of Community Health, and a contracted provider for the Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD).

If you are in danger right now, call 911. For a mental health or substance use crisis, call or text 988 (Suicide and Crisis Lifeline) or call the Georgia Crisis and Access Line at 1-800-715-4225, 24 hours a day, 7 days a week.